Shipping policy

Shipping Policy
Last updated: December 18th, 2025
Thank you for supporting MÜV+Her. We’re a small, women-owned business shipping your bars straight from our home base in West Virginia. Here’s how shipping works.

Where We Ship

We currently ship within the United States only.
International shipping is not available at this time.

Order Processing Time

“Processing time” is the time it takes us to get your order packed and handed off to the carrier.
  • We ship orders 3–4 days per week (Monday–Friday, excluding holidays).
  • Most orders leave our hands within 1–3 business days of being placed.
  • During high-volume periods (launches, promotions, holidays), processing may take an extra business day.
Processing time is separate from shipping time. Shipping time is how long USPS or UPS takes to deliver your package after they receive it.

Shipping Methods & Rates

We partner with USPS and UPS for delivery.
  • Most orders ship via USPS Ground Advantage or UPS Ground.
  • Shipping rates are calculated at checkout based on your order weight, package size, and destination.
  • At this time, we do not offer overnight or international shipping.
Typical transit times after your order has shipped:
  • USPS Ground Advantage / UPS Ground: usually 1–5 business days, depending on your location.
These timeframes are estimates provided by the carriers and are not guaranteed.

Order Tracking

When your order ships, you’ll receive a shipping confirmation email with a tracking number.
  • Tracking may take up to 24 hours to update after the carrier scans your package.
  • If tracking hasn’t updated in more than 3 business days, please reach out to us at Support@muvbars.com and we’ll help you look into it.

Warm Weather & Heat Sensitivity

Our bars are made with real ingredients and may soften in warm weather during transit.
  • If your package feels warm on arrival, bring it inside promptly and allow the bars to cool at room temperature or in the fridge before opening.
  • Slight softening or natural oil separation does not affect safety or quality.
If your order arrives in a condition you believe is unsafe to eat, please contact us within 48 hours of delivery at Support@muvbars.com with your order number and photos so we can help.

Wrong Address or Undeliverable Packages

Please double-check your shipping address at checkout.
  • If you notice an error, email us as soon as possible at Support@muvbars.com. We’ll do our best to update it if the order hasn’t shipped yet.
  • If a package is returned to us due to an incorrect or undeliverable address, we can:
    • Reship to an updated address (additional shipping charges may apply), or
    • Refund the product cost only (original shipping charges are non-refundable).

Lost, Stolen, or Marked “Delivered”

Once a package is marked “Delivered” by USPS or UPS, it is considered delivered to the address provided.
If you can’t locate your package:
  1. Check around your home and with neighbors, a building office, or mailroom.
  2. Confirm the shipping address on your order confirmation.
  3. If it still hasn’t turned up after 2 business days, email us at Support@muvbars.com with your order number.
We’ll help you troubleshoot and, when possible, file an inquiry with the carrier. However, we are not responsible for packages that carriers confirm as delivered to the correct address.

Questions

If you have any questions about shipping or your order, contact us at:
Support@muvbars.com