Refund policy

Return & Refund Policy
Last updated: December 18, 2025

We want you to love your MÜV Bars, and we take quality seriously. Because our products are food items, we have to handle returns and refunds a little differently than non-perishable products.

Please read this policy carefully before placing an order.

No Returns of Food Products

For safety and quality reasons, we do not accept returns of food products, whether opened or unopened.

Once MÜV Bars leave our facility and are delivered to you, we cannot take them back into our inventory or resell them. Please double-check your order and shipping address before completing your purchase.

Taste & Personal Preference

We know taste is personal, and it can take some trial and error to find your favorite flavor. However, because our bars are perishable food products, we cannot offer refunds or exchanges for reasons such as:

  • “I didn’t like the taste or texture.”

  • “The flavor wasn’t what I expected.”

  • “I changed my mind.”

If you’re unsure which flavor to start with, feel free to reach out to us at Support@muvbars.com before ordering and we’ll help guide you.

Damaged, Defective, or Incorrect Orders

If there is an issue with your order, we absolutely want to make it right.

Please contact us at Support@muvbars.com within 7 days of delivery if:

  • Your order arrived damaged (e.g., crushed box, torn packaging, significant leakage).

  • You believe the product is defective or unsafe to eat.

  • You received the wrong item(s) or are missing item(s).

When you reach out, include:

  • Your order number,

  • A brief description of the issue, and

  • Clear photos of the product and packaging (including the shipping box, labels, and any damage or defect).

Based on the situation, we may, at our discretion:

  • Issue a replacement,

  • Provide a credit, or

  • Issue a partial or full refund to your original payment method.

We may not be able to process claims submitted after the 7-day window or without sufficient information/photos.

Warm Weather & Heat Exposure

Our bars are made with real ingredients and may soften, melt slightly, or show natural oil separation during shipping—especially in warmer months. This is normal and does not typically affect safety or quality.

To help protect your bars:

  • Bring packages inside as soon as possible after delivery, and

  • If they feel soft, let them cool at room temperature or in the fridge before opening.

We are not responsible for damage caused by prolonged exposure to heat or packages left outside for extended periods. However, if you believe your product has arrived unsafe to consume, please contact us within 48 hours of delivery at Support@muvbars.com with photos and details so we can review your situation.

Lost or Stolen Packages

If your package is marked “Delivered” by the carrier but you can’t locate it:

  1. Check around your home and with neighbors, building office, or mailroom.

  2. Confirm the shipping address on your order confirmation.

  3. If it still cannot be found after 2 business days, contact us at Support@muvbars.com with your order number.

We’ll do our best to assist you and may help you file a claim with the carrier. However, we are not responsible for packages that carriers confirm as delivered to the correct address.

Order Cancellations and Address Changes

We start processing orders quickly to get your bars shipped out. If you need to cancel or change your order, email us at Support@muvbars.com as soon as possible with your order number.

  • We can only guarantee changes or cancellations before your order has been packed and shipped.

  • Once an order has been processed for shipping, it can no longer be canceled or modified.

Fraud, Abuse, and Excessive Claims

We reserve the right to:

  • Investigate suspicious patterns of returns, refund requests, or damage claims, and

  • Refuse service, deny refunds, or limit future orders from customers where we believe there is misuse or abuse of this policy.

Our goal is to be fair and reasonable, while also protecting our small business so we can continue to serve you and our community.

Questions

If you have any questions about this Return & Refund Policy or your order, please contact us at:
Support@muvbars.com